1st Line Support

Ref: 286 | Posted: 13th Sep 2019

1st Line Support

Borehamwood

£30,000 to £35,000 per annum

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Ellis Mason have the pleasure of recruiting for a 1ST LINE SUPPORT ANALYST to join a growing business in Borehamwood.

The purpose of the role is to provide first point technical support for applications and infrastructure for an internal user base of approx 100 employees. We are looking for candidates with a recent degree and at least a minimum of one year experience in a similar role.

THE BENEFITS

Flexible working
25 days holiday plus bank holidays
Generous pension scheme
Fun working environment

THE JOB

As the 1ST LINE SUPPORT ANALYST you will be responsible for:

Providing first line technical support for applications and infrastructure
Recording calls and actions
Performing remote fixes
Taking ownership of all calls logged
Using judgement to identify minor and major issues and assigning as appropriate
Ensuring consistency of service provision
Identifying trends and communicating effectively with the service team leader
Prioritising and coordinating the provision of support with third party suppliers

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.