Account Manager

Ref: 577 | Posted: 29th May 2023

Customer Services

Hertfordshire

Up to £40,000 per annum

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SUITABLE FOR CUSTOMER RELATIONSHIP MANAGERS

Ellis Mason have partnered exclusively with a small but long established business based in Royston to help them find an ACCOUNT MANAGER.

This role would suit someone that is experienced in managing key customer relationships and the full order cycle.

The ACCOUNT MANAGER will work as a duo with another representative. Whilst this role will focus on the relationship and day to day order management, the other representative will focus on the heavier admin aspect of reporting and stock management, stock ordering, etc.

To be considered for the role of ACCOUNT MANAGER you may be in a similar role to these at present: Account Manager, Customer Account Manager, Customer Service Manager/Supervisor/Senior, Sales Order Manager or similar

THE SALARY & BENEFITS

Generous salary of up to £40,000
Small annual bonus given by company
Monday to Friday office hours of 9am-5pm with 30 mins lunch on a permanent, full time basis
25 days holiday plus 8 bank holidays (5 days must be kept for the Christmas break) + 8 bank holiday days
5 x personal half days per year to be used for personal appointments such as Doctors, Hairdressers, Dentist, etc
Free on-site gym membership
Pension scheme - 5% contributed by employer when you contribute 3%
Christmas party!
Free on-site parking

THE JOB

The main duties included within the role of the ACCOUNT MANAGER, are:

Overall responsibility for handling customer account matters
Liaising internally with the Sales Manager and Director regarding product details
Working with customers to discuss product details and designs, assisting them in their final decision
Working closely with the order management team to ensure sales orders, quotations, delivery lead times, etc are effectively executed
Confirming prices and delivery schedules with customers
Offering an after-sales service following every order and maintaining a strong working relationship
Keeping your customer accounts up to date on all movement or delays concerning their order
Working with colleagues to obtain sample sign off and packaging where necessary
Working with the Shipping Manager to ensure that orders are despatched when they are due, in line with customers expectations
Informing customers of any possible issues or delays
Creating and updating reports on all key customer order status'
Developing professional, trusting and long lasting relationships with each of your key accounts
Responding efficiently to requests for information
Learning the customers brand portfolios and the products that they are supplied

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.