Customer Account Coordinator

Ref: 630 | Posted: 18th Nov 2024

Customer Services

Hertfordshire

Circa £25,000-£27,000

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Ellis Mason are assisting a small, well established business in their search for a new CUSTOMER ACCOUNT COORDINATOR.

This may be an exciting role for a graduate! Ideally with some customer service experience.

The CUSTOMER ACCOUNT COORDINATOR role is available immediately for the right candidate.

THE SALARY & BENEFITS

£25,000-£27,000 per annum
25 days (plus the standard bank holidays)
Monday- Thursday 9am to 5pm, early finish Friday!
Work from home on a Friday
On-site parking or a 10-minute walk from the train station

THE JOB

The main duties included within the role of the CUSTOMER ACCOUNT COORDINATOR, are;

Compiling and entering complex sales orders onto the SAGE CRM or Excel database
Involvement in sales projects including new products or industries
Assisting the Sales team with the production of quotations
Working with the Sales team to ascertain pricing based on tangibles such as; total order amount, product used, volume of business, etc
Keeping in contact with existing and new customers to ensure that they are receiving optimal service at all times
Informing customers of delivery lead times and potential changes to their order
Handling incoming calls
As first port of call on the phone, handling each call appropriately
Contacting suppliers for quotes and estimates. Following up on order timelines
Social media engagement; creating social media posts, handling any responses, etc
Handling the storage of sample packs and print retains
Saving digital print files in the correct folders online
Assisting with the creation of data lists; e.g. if given an exhibitor list of contacts from a trade show, researching them, finding contact details, relevant contact names, etc
General administrative tasks such as; keeping the office tidy, taking the post, responding to e-mails, ordering equipment if requested, and more
This list is not exhaustive and the role may evolve dependent on the skills of the person

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.