Customer Account Executive, Jobs, 624

Customer Account Executive

Ref: 624 | Posted: 8th Jul 2024

Customer Service Advisor


£25,000-£27,000 per annum

Apply for job

Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a CUSTOMER ACCOUNT EXECUTIVE.

This role will support the set-up of new customer accounts, working in a team of approx. 6. The CUSTOMER ACCOUNT EXECUTIVE is a new role that has become available due to growth.

For the role of CUSTOMER ACCOUNT EXECUTIVE, you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the on-boarding process.

The CUSTOMER ACCOUNT EXECUTIVE is available immediately for the right person.


  • Salary circa £25,000-£27,000 per annum, dependent on experience.
  • Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
  • Support & training from an experienced manager.
  • Modern, polished offices
  • 20 days holiday plus 8 bank holidays
  • Government pension scheme
  • Free on-site parking


The main duties included within the role of the CUSTOMER ACCOUNT EXECUTIVE, are:

  • Providing quotations to new customers
  • Completing the set up and on boarding of new customers
  • Building strong working relationships with customer accounts
  • Logging queries on the in-house system
  • Handing new customers to the underwriting team in order to get them approved for set up
  • Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
  • Completing and sending out relevant documentation
  • Chasing up any missing information/documents
  • Ensuring that projects and support tickets are updated daily
  • Generating reports when required
  • Answering queries from the internal account management team
  • Providing IT system training to new customers
  • Escalating any underwriting queries to the management team

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.