Customer Service Administrator | Sales Order Entry

Ref: 372 | Posted: 11th Jan 2021

Customer Service Advisor

Hatfield

£20,000 - £21,000 per annum

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ARE YOU AN EXPERIENCED CUSTOMER SERVICE|SALES ORDER ADMINISTRATOR?

Ellis Mason have the pleasure of recruiting an CUSTOMER SERVICE ADMINISTRATOR for a head office based in Hatfield. To be considered for this role you must have an excellent customer service manner and have strong administrative and data entry skills.

As the CUSTOMER SERVICE ADMINISTRATOR, you will be responsible for assisting customers with product information, providing quotations, entering accurate order details and providing after sales care.

PLEASE NOTE - THIS ROLE IS NOT BEING RECRUITED FOR UNTIL FEBRUARY TIME. DUE TO EXTENDED CLOSURE OVER THE FESTIVE PERIOD, APPLICATIONS WILL NOT BE LOOKED AT UNTIL THE 1ST OR 2ND WEEK OF JANUARY.

THE SALARY & BENEFITS

Permanent, full time basis.
20-25 days holiday plus 8 bank holidays
Salary circa £20,000
Government pension scheme.
Free on-site parking.
Monday to Friday office hours

THE JOB

The main duties included within the role of the CUSTOMER SERVICE ADMINISTRATOR, are:

Answering incoming customer calls wishing to find out more information, gain quotations or place an order.
Accurately entering sales orders onto the internal sales database.
Creating quotations and forwarding to customers.
Receiving e-mails with incoming customer orders.
Assisting customers with with any product queries or complaints they may have.
Building strong relationships with customers in order to enhance repeat business orders.
Checking stock availability and delivery lead times and informing the customers accurately.
Calling customers once they have received the order to ensure that they are happy with both the order and the service.
Making sure that update the internal system with any changes to account details, new contact details, etc.
Creating new customer accounts on the internal sales system.
Coordinating all transport arrangements for outgoing sales orders.
Creating and sending out product invoices.

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

Ellis Mason are a dynamic, fast growing agency that specialise in the Office Support, IT and Finance sectors. We have offices in Letchworth and Welwyn Garden City and employ Consultants that specialise and cover the following locations: North Herts, Central Herts, South Herts, Bedfordshire and parts of Cambridgeshire.

We are acting as both a Recruitment Business and Recruitment Agency in our recruitment of this position.

Thank you for your application. Where possible, we endeavour to contact all candidates, however due to the volume of applications we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.