Customer Service Administrator

Ref: 582 | Posted: 22nd Apr 2025

Customer Services

Hertfordshire

Up to £27,500 per annum dependent on experience

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Ellis Mason are recruiting for a CUSTOMER SERVICE ADMINISTRATOR to join a highly reputable and well established business based in Hitchin. Due to location you must be able to drive.

Working as part of a team of 4, you would be responsible for handling incoming customer calls, offering them an exemplary service and taking ownership of entering and following that order through to delivery.

This CUSTOMER SERVICE ADMINISTRATOR role is available due to growth of the existing team. The business is small, employing around 9 people and therefore you will need to enjoy working in that small, family feel, fun culture! The employees enjoy the culture they have build and are looking for a motivated, positive and upbeat person to come and join their team.

Customer service values are important to them and it is important that the person who becomes their new CUSTOMER SERVICE ADMINISTRATOR has a passion for talking to customers and building relationships, as well as being able to have the ability to effectively carry out the admin of the sales order process.

Although the role is currently office based full time, they are not against considering hybrid working if it worked for the role and person, over time.

THE SALARY & BENEFITS

Permanent, full time role
Monday to Friday 9 am to 5 pm, 30 min lunch
23 days holiday
Salary up to £27,500
NEST Pension scheme
Free on-site parking
Possible hybrid working over time

THE JOB

Managing customer enquiries
Guiding customers through the website to show them certain products
Educating customers in the basic specifications of products using your learned product knowledge
For any technical based questions that you cannot answer, escalating the call to the technical team
Accurately processing the online orders
Working in a timely manner to process telephone based orders
Liaising with suppliers with regards to stock availability and delivery lead times, as well as technical advice
Managing invoicing queries
Purchasing stock from various suppliers
Accurately processing refunds and coordinating the returns process
Processing all paperwork and online transactions accurately
Keeping customers up to date throughout the process, informing them at all times of any potential delivery changes, etc
Coordinating the delivery and logistics of each order, at times liaising with couriers
On rare occasions you may handle a customer complaint, escalation to management is available if required
E-mailing with customers and suppliers may regularly occur and therefore excellent grammar, punctuation and spelling is required

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.