Customer Service Coordinator

Ref: 531 | Posted: 11th Dec 2024

Customer Services

Hertfordshire

£23,000 - £25,000 per annum

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ARE YOU GOOD WITH CUSTOMERS AND CONFIDENT ON THE PHONE?

Ellis Mason are recruiting for a CUSTOMER SERVICE COORDINATOR to join a highly successful based business based in Letchworth. The role will involve customer service, administration and purchase ledger, all of which will be trained by the Office Manager.

The company are happy to consider all levels of candidate but some experience within a customer service environment would be highly regarded.

As the CUSTOMER SERVICE COORDINATOR, you will join an experienced team of people who all work together to reach the company goals.

THE SALARY & BENEFITS

A starting salary of £23,000-£25,000 per annum
Your share of the company’s profits in the form of a lucrative uncapped bonus
Extensive training on the company, their products and the industry
Continuous ‘on the job’ training and professional development
Pension scheme
25 days paid holiday per year (plus 8 bank holidays)
Monday to Friday 8.30 am - 5 pm

THE JOB

The main duties included within the role of CUSTOMER SERVICE COORDINATOR are:

Responding to incoming customer calls in a positive, helpful manner
Creating and sending quotations as requested
Effectively taking customers orders and inputting the details onto the in-house database
Keeping the customer informed of delivery timelines and any delays
Taking the time to learn the company's products in order to respond to any customer product enquiries
Handling any customer complaints and reaching a suitable solution
Managing the full sales order process from the initial customer enquiry through the order process and onto after sales care
Full training is given on the purchase ledger tasks. These will be to assist the current purchase ledger assistant.
Other adhoc tasks

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.