Customer Service Coordinator, Jobs, 537

Customer Service Coordinator

Ref: 537 | Posted: 13th May 2024

Customer Services


£23,000 - £25,000 per annum

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Ellis Mason are recruiting for a CUSTOMER SERVICE COORDINATOR to join a highly successful based business based in Letchworth. The role will involve customer service and administration,  all of which will be trained by the Office Manager. 

The company are happy to consider all levels of candidate but some experience within a customer service environment would be highly regarded. 

As the CUSTOMER SERVICE COORDINATOR, you will join an experienced team of people who all work together to reach the company goals. 


  • A starting salary of £23,000-£25,000 per annum
  • Your share of the company’s profits in the form of a lucrative uncapped bonus
  • Extensive training on the company, their products and the industry
  • Continuous ‘on the job’ training and professional development
  • Pension scheme
  • 25 days paid holiday per year (plus 8 bank holidays)
  • Monday to Friday 8.30 am - 5 pm 


The main duties included within the role of CUSTOMER SERVICE COORDINATOR are:

  • Responding to incoming customer calls in a positive, helpful manner
  • Creating and sending quotations as requested
  • Effectively taking customers orders and inputting the details onto the in-house database
  • Keeping the customer informed of delivery timelines and any delays
  • Taking the time to learn the company's products in order to respond to any customer product enquiries
  • Handling any customer complaints and reaching a suitable solution
  • Managing the full sales order process from the initial customer enquiry through the order process and onto after sales care
  • Other adhoc tasks

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.