Customer Service Parts Advisor | Motor Industry, Jobs, 627

Customer Service Parts Advisor | Motor Industry

Ref: 627 | Posted: 8th Jul 2024

Customer Service Advisor


£28,000-£33,000 per annum dependant on experience

Apply for job

Ellis Mason are working exclusively with a highly regarded business based in Biggleswade to help them find a CUSTOMER SERVICE PARTS ADVISOR.

In order to apply for the CUSTOMER SERVICE PARTS ADVISOR you must have experience of working in the motor trade and therefore have some basic car knowledge. 

For the role of CUSTOMER SERVICE PARTS ADVISOR, you will need to be comfortable in a customer focussed environment. You will need to greet all customers coming into the facilities and handle the reason for their visit. 


  • Salary circa £28,000-£33,000 per annum, dependent on experience.
  • Monday to Friday office hours of 9am - 5.30pm on a permanent, full-time basis
  • Systems and job training given
  • 20 days holiday plus 8 bank holidays
  • Government pension scheme
  • Free on-site parking


The main duties included within the role of the CUSTOMER SERVICE PARTS ADVISOR, are:

  • First contact for visiting customers
  • Offering tea/coffee water to visitors
  • Professionally organising for customers vehicles to be booked in
  • Offering the same support to customers calling or messaging in
  • Looking up customer accounts and updating their account with new information
  • Using your product knowledge to discuss basic parts with the customer
  • Stock management
  • Management of product returns
  • Handling customer complaints
  • Keeping customers informed at all times
  • Collection of cars in periods of business
  • General upkeep of the office along with colleagues

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.