Customer Service Parts Advisor | Motor Industry

Ref: 627 | Posted: 20th Jul 2024

Customer Service Advisor

Bedfordshire

£28,000-£33,000 per annum dependant on experience

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Ellis Mason are working exclusively with a highly regarded business based in Biggleswade to help them find a CUSTOMER SERVICE PARTS ADVISOR.

In order to apply for the CUSTOMER SERVICE PARTS ADVISOR you must have experience of working in the motor trade and therefore have some basic car knowledge.

For the role of CUSTOMER SERVICE PARTS ADVISOR, you will need to be comfortable in a customer focussed environment. You will need to greet all customers coming into the facilities and handle the reason for their visit.

THE SALARY & BENEFITS

Salary circa £28,000-£33,000 per annum, dependent on experience.
Monday to Friday office hours of 9am - 5.30pm on a permanent, full-time basis
Systems and job training given
20 days holiday plus 8 bank holidays
Government pension scheme
Free on-site parking

THE JOB

The main duties included within the role of the CUSTOMER SERVICE PARTS ADVISOR, are:

First contact for visiting customers
Offering tea/coffee water to visitors
Professionally organising for customers vehicles to be booked in
Offering the same support to customers calling or messaging in
Looking up customer accounts and updating their account with new information
Using your product knowledge to discuss basic parts with the customer
Stock management
Management of product returns
Handling customer complaints
Keeping customers informed at all times
Collection of cars in periods of business
General upkeep of the office along with colleagues

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.