Customer Service Supervisor, Jobs, 612

Customer Service Supervisor

Ref: 612 | Posted: 15th Apr 2024



£30,000-£35,000 per annum plus bonus

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Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a CUSTOMER SERVICE SUPERVISOR.

This role is for an experienced supervisor and would suit someone who would be keen to progress into the management role with training. 

For the role of CUSTOMER SERVICE SUPERVISOR, you will need to have an assertive personality and the drive to learn a new industry. You will need to enjoy a semi corporate working environment where you will be governed by legislation and essential paperwork. You will need to be confident at managing customer relationships and competent in managing a small team of approx 5. 

The role of CUSTOMER SERVICE SUPERVISOR is available immediately.


  • Salary circa £30,000-£35,000 per annum, dependent on experience.
  • Job and salary progression available
  • Monday to Friday office hours of 9 am - 5 pm on a permanent, full time basis
  • Enrollment onto a management course
  • Modern, polished offices
  • 20 days holiday plus 8 bank holidays
  • Government pension scheme
  • Free on-site parking


The main duties included within the role of the CUSTOMER SERVICE SUPERVISOR, are:

  • Monitoring the productivity and day to day activities of a small team
  • Implementing new processes 
  • Assisting & developing the current team members
  • Providing training & support
  • Building relationships with our customer accounts
  • Overseeing the teams relationships with their customer base
  • Managing the supplier relationships
  • Onboarding new customers and suppliers
  • Ensuring that all data input into the CRM  is complete & accurate
  • Chasing customers and suppliers for outstanding paperwork
  • Assisting in the close of new business wins
  • Develop and expand our product offering
  • Explore and develop our social media presence
  • Liaising with HR with regards to recruitment and onboarding of new staff

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.