Customer Success Consultant | Graduate, Jobs, 447

Customer Success Consultant | Graduate

Ref: 447 | Posted: 15th Nov 2021

Customer Services


£21,000 to £23,000 per annum, plus excellent benefits

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Ellis Mason are working with a dynamic, fast-growing technology company based in Hertfordshire in their search of a CUSTOMER SUCCESS CONSULTANT.

Trusted by companies such as Rolls Royce, Asos and Balfour Beaty, your role as the CUSTOMER SUCCESS CONSULTANT will primarily be responsible for managing client partnerships and act as a key contact point for customers throughout their journey.

The company put employee engagement at the heart of their business and offer a genuinely amazing place to work with comprehensive training, support and personal development top of their priorities. 


  • Permanent, full-time role
  • Monday to Friday 9am to 5.40pm
  • Flexible working after initial on-boarding
  • Starting salary £21,000 to £23,000 – DOE
  • 25 days annual leave plus bank holidays
  • Company bonus scheme after 1 year


The main duties included within the role of CUSTOMER SUCCESS CONSULTANT, are: 

  • Support with on-boarding new clients
  • Build a strong relationship with the key contacts at our client’s company and act as the primary contact in relation to the account
  • Lead clients through the customer journey and provide ongoing account support; from onboarding through to renewal/ end of contract
  • Maintain up-to-date client information in the CRM system
  • Keep clients up to date with new platform features and ensure they are getting the most from the platform

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.