Customer Success Consultant

Ref: 453 | Posted: 13th Dec 2021

Customer Services

Hertfordshire

£21,000 - £26,000 dependent on experience

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ARE YOU LOOKING FOR A ROLE THAT CAN OFFER FLEXIBLE HYBRID WORKING?

Ellis Mason are working with a dynamic, fast-growing, Herts based, HR Tech company in their search of a CUSTOMER SERVICE COORDINATOR.

As a CUSTOMER SERVICE COORDINATOR, you will primarily be responsible for managing client partnerships and act as a key contact point for customers throughout their journey. The company work with large, well known corporate brands such as Rolls Royce and Asos, as well as working with education facilities and charities.

The company work with their customers to improve employee engagement and so you can imagine how important it is to them themselves as an employer. They genuinely are an amazing place to work with comprehensive training, support and personal development top of their priorities.

They are flexible with hybrid working and welcome a mixture of both office and home working,

THE SALARY & BENEFITS

Permanent, full-time role
Monday to Friday 9am to 5.30pm
Flexible working after initial on-boarding
Starting salary £21,000 to £26,000
25 days annual leave plus bank holidays
Company bonus scheme after 1 year

THE JOB

The main duties included within the role of CUSTOMER SERVICE COORDINATOR, are:

Working with new clients to ensure their on-boarding is smooth and successful.
On-hand to answer questions or offer any support to new clients as they navigate their new platform.
Offering training and mentoring to clients on elements of how to use their new platform.
Building strong relationships with the primary contacts within the businesses that you look after. Offering an exemplary service to them at all times.
Being a constant contact for your clients from the start of their contract to the end. Supporting any renewal of contracts throughout.
Consistently keeping client information up-to-date in the CRM system.
Keeping clients up to date with new platform features and ensure they are getting the most from the platform.

THE APPLICATION PROCESS

Apply right now! By using the apply button on this page and attaching your CV.

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.