IT Project Support Assistant, Jobs, 317

IT Project Support Assistant

Ref: 317 | Posted: 21st Jan 2020



£20,000 - £25,000 dependant on experience

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Ellis Mason are recruiting for a IT PROJECT SUPPORT ASSISTANT to join a well-established business in Hitchin.

As the IT PROJECT SUPPORT ASSISTANT, you will be responsible for providing support to internal departments within the business as well as providing support to existing clients.

You will be working for a small but established business who will offer extensive training and support, plus career progression.

It is not essential that you have a previous IT background but a natural interest in IT with strong academic grades are essential.


  • Permanent, full time basis.
  • Starting salary of £20,000 - £25,000 dependant on experience.
  • Naturally technically minded people without IT experience are considered.
  • 23 days holiday plus 8 bank holidays.
  • Contributory pension, free onsite parking.
  • Private Health Insurance
  • Christmas/summer event or party.
  • Monday to Friday based position 09.00am to 5.30pm.



As the IT PROJECT SUPPORT ASSISTANT, your role will include:

  • Project coordinating software implementations and ongoing Client Support.
  • Assisting in planning, scheduling, monitoring, and reporting activities on projects. ​
  • Supporting team members to accomplish project goals and to meet established timelines.
  • Working proactively with the team to meet client expectations.
  • Attending client status calls/ meetings and other events as appropriate.
  • Soliciting the timely receipt of information required from clients during implementation.
  • Supporting clients and the implementation team via various communications method, and by maintaining and updating online issue tracking tools.
  • Technical Software Support.
  • Participating in testing of the Company’s software products (regression testing) as new features are introduced and testing of client’s applications for implementation and ongoing support.
  • Uploading and managing client data.
  • Working on client configuration, documents, templates and basic set up as needed.

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

Ellis Mason are a dynamic, fast growing agency that specialise in the Office Support, IT and Finance sectors. We have offices in Letchworth and Welwyn Garden City and employ Consultants that specialise and cover the following locations: North Herts, Central Herts, South Herts, Bedfordshire and parts of Cambridgeshire.

We are acting as both a Recruitment Business and Recruitment Agency in our recruitment of this position.

Thank you for your application. Where possible, we endeavour to contact all candidates, however due to the volume of applications we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.