IT Support, Jobs, 468

IT Support

Ref: 468 | Posted: 26th Jan 2022



£23,000-£25,000 Per Annum

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Ellis Mason have the pleasure of recruiting an IT SUPPORT ASSISTANT person for a highly credible business based in Stevenage. The company are happy to look at relatively junior people but they do feel that some practical work experience within IT is required.

As the IT SUPPORT ASSISTANT you will work in a small team and you will support the staff within the business with their IT requirements. There is small amounts of travel required to local offices but the role also involves several days home working a week. 


  • Permanent, full time basis.
  • Up to £23,000 - £25,000 per annum
  • Annual bonus.
  • 20 days holiday plus 8 bank holidays.
  • Car allowance (after successful completion of probation).
  • Government pension scheme. 
  • 9am-5.30pm - Monday to Friday with occasional out of hours support



The main duties included within the role of the IT SUPPORT ASSISTANT, are: 

  • Working in a help desk fashion, responding to open tickets and following through to completion. 
  • Monitoring and checking all of the companies IT equipment to ensure it is running effectively. 
  • Technical support on printers and the phone system. 
  • Creating accounts for new employee's and setting up the hardware. 
  • Maintain and support on internal servers. 
  • Storage management (local and cloud based).
  • Monitoring data, network and hardware security.
  • Coordinating systems backups. 
  • Supporting Directors with management of things such as firewalls, outlook settings, and more.
  • Creating regular reports.
  • Monitoring of Firewalls, ISP connections and switches. 
  • Responsibility for inventory control of hardware, software, mobile devices, etc.

More comprehensive job spec available

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.