IT Support Engineer, Jobs, 568

IT Support Engineer

Ref: 568 | Posted: 10th Jan 2024

2nd Line Support


£25,000 to £32,000 DOE

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Ellis Mason are recruiting for an IT SUPPORT ENGINEER to join a small, IT service provider based in Letchworth Garden City,

The purpose of the role is to provide both remote and on-site 1st and 2nd line support to small and medium sized business across Hertfordshire/North London. The ideal candidate must be flexible, motivated to learn new technologies and enjoy working in a small, personable office environment. Additionally, they will have experience providing support on Windows & Apple, Microsoft Office & SQL Server and be able to resolve problems methodically whilst delivering excellent customer service. As this is a customer facing role with some travel to customers sites, a full driving license is required.

To be eligible, please only apply if you have at least 1 years experience, MCP/CNNA or similar relevant qualification and have access to a reliable form of transport.


  • Permanent, full time role
  • Monday to Friday 9am to 5.30pm
  • Salary £25,000 to £32,000 per annum – DOE
  • Smart casual dress code


The main duties included within the role of IT SUPPORT ENGINEER, are: 

  • Providing remote and on-site technical support for applications and infrastructure
  • Recording calls and actions
  • Performing remote fixes
  • Taking ownership of all calls logged
  • Using judgement to identify minor and major issues and assigning as appropriate
  • Ensuring consistency of service provision
  • Prioritising and co-ordinating the provision of support with third party suppliers

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.