IT Support Engineer, Jobs

IT Support Technician

Ref: 410 | Posted: 26th Jul 2021

2nd Line Support


£25,000 to £30,000 per annum

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Ellis Mason are recruiting for an IT SUPPORT TECHNICIAN to join a well established, IT support company based near Royston.

The purpose of the role is to provide both remote and on-site 1st and 2nd line support to small and medium sized business across Hertfordshire/North London. The ideal candidate be flexible, motivated to learn new technologies and enjoy working in a small, personable office environment. Additionally, they will have experience providing support on Windows & Apple, Microsoft Office & SQL Server and be able to resolve problems methodically whilst delivering excellent customer service. As this is a customer facing role with some travel to customers sites, a full driving license is required.

To be eligible, please only apply if you have at least 1 years experience, MCP/CNNA or similar relevant qualification and have access to a reliable form of transport.


  • Permanent, full time role
  • Monday to Friday 9am to 5.30pm
  • Salary £25,000 to £30,000 per annum – DOE
  • Smart casual dress code
  • Based near Royston (Littlington)


The main duties included within the role of IT SUPPORT TECHNICIAN , are: 

  • Providing remote and on-site technical support for applications and infrastructure
  • Recording calls and actions
  • Performing remote fixes
  • Taking ownership of all calls logged
  • Using judgement to identify minor and major issues and assigning as appropriate
  • Ensuring consistency of service provision
  • Prioritising and co-ordinating the provision of support with third party suppliers

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

Ellis Mason are a dynamic, fast growing agency that specialise in the Office Support, IT and Finance sectors. We have offices in Letchworth and Welwyn Garden City and employ Consultants that specialise and cover the following locations: North Herts, Central Herts, South Herts, Bedfordshire and parts of Cambridgeshire.

We are acting as both a Recruitment Business and Recruitment Agency in our recruitment of this position.

Thank you for your application. Where possible, we endeavour to contact all candidates, however due to the volume of applications we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.