Key Account Manager, Jobs, 548

Key Account Manager

Ref: 548 | Posted: 30th Jan 2023

Customer Services



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Ellis Mason have partnered exclusively with a well established business based in Royston to help them find a KEY ACCOUNT MANAGER

The role is for an experienced customer service professional who has experience in managing the life cycle of the sales order process. 

The KEY ACCOUNT MANAGER will be responsible for serving as the lead contact for customer accounts. 

To be considered for the role of KEY ACCOUNT MANAGER you may be in a similar role to these at present: Account Manager, Customer Account Manager, Customer Service Manager/Supervisor, Sales Order Manager or similar


  • Generous salary of £35,000-£37,000 dependent on experience
  • Small annual bonus given by company
  • Monday to Friday office hours of 9am-5pm with 30 mins lunch on a permanent, full time basis
  • 25 days holiday plus 8 bank holidays (5 days must be kept for the Christmas break) + 8 bank holiday days
  • Pension scheme - 5% contributed by employer when you contribute 3%
  • Free on-site parking


The main duties included within the role of the KEY ACCOUNT MANAGER, are: 

  • Overall responsibility for handling customer account matters
  • Liaising internally with the Sales Manager regarding product details both before and after orders are placed
  • Working with customers to discuss product details and designs, assisting them in finally their decision
  • Management of the sales order process, including sending quotations, entering sales orders and after sales care
  • Confirming prices and delivery lead times with the customers
  • Keeping your customer accounts up to date on all movement or delays concerning their order
  • Working with colleagues to obtain sample sign off, packaging these up for delivery when required
  • Raising PO's for the factories
  • Arranging each step of the production process, cost checking at each stage
  • Working with the Shipping Manager to ensure that orders are despatched when they are due, in line with your customers expectations
  • Informing customers of any possible issues or delays
  • Creating and updating reports on all key customer order status'
  • Developing professional, trusting and long lasting relationships with each of your key accounts
  • Responding efficiently to requests for information
  • Learning the customers brand portfolios and the products that they are supplied

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.