Office Coordinator

Ref: 423 | Posted: 28th Jul 2021

Customer Services

Letchworth

£30,000-£35,000 dependent on experience

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DO YOU HAVE EXPERIENCE WITH CUSTOMERS AND HAVE BEEN AN OFFICE MANAGER, PA, OFFICE COORDINATOR OR SIMILAR?

Ellis Mason are recruiting for an OFFICE COORDINATOR to join a thriving tech business based in North Herts.

The OFFICE COORDINATOR will manage one other team member directly but will manage the processes and activities of the wider team.

The OFFICE COORDINATOR will play a critical role in enhancing customer relationships and enabling customer meetings/events.

THE SALARY & BENEFITS

Permanent, full time role
Monday to Friday 9am to 5pm with 30 mins lunch break
Salary negotiable on experience – up to £35,000
Annual company bonus
20 days holiday plus bank holidays
Free car parking
Standard government pension

THE JOB

The main duties included within the role of OFFICE COORDINATOR are:

Managing the Engagement Team (currently 1 person).
Continuously seeking to improve processes that enhance customer engagement.
Organising work plans, priorities and activities for the team.
Point of contact for external partners.
Promptly review and resolve escalations.
Develop training and support programmes for the engagement team.
Accurately record and update customer interactions.
Provide guidance to the engagement team on how to resolve escalations.
Identify and resolve system conflicts.
Production of monthly and adhoc reports, providing insightful analysis.
Preparing analysis and presentations as required.
Attending and contributing to client service meetings.
Continually reviewing processes to meet client’s compliance requirements and agreed business processes.
Completing regular compliance checks to ensure approaches are conducted as agreed.
Ensuring compliance with internal policies and procedures.

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.