Parts & Service Coordinator

Ref: 626 | Posted: 21st Oct 2024

Customer Service Advisor

Bedfordshire

£28,000-£33,000 per annum

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Ellis Mason are working exclusively with a well recognised, local business based close to Biggleswade, to help them find a PARTS & SERVICE COORDINATOR.

This role is the first point of contact for customers in a small team of two. The PARTS & SERVICE COORDINATOR is responsible for meet & greet responsibilities ,answering incoming calls and administering all new bookings.

For the role of PARTS & SERVICE COORDINATOR, you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the booking and sales process. This is a fast paced role that requires someone who can multi-task, as well as prioritise your tasks in an ever-changing work environment.

THE SALARY & BENEFITS

Salary circa £28,000-£33,000 per annum, dependent on experience.
Monday to Friday office hours of 9 am - 5.30pm on a permanent, full-time basis
Full training
20 days holiday plus 8 bank holidays
Government pension scheme
Free on-site parking

THE JOB

The main duties included within the role of the PARTS & SERVICE COORDINATOR, are:

Face to face meet & greet
Answering incoming customer calls, handling each booking or order in a friendly and professional manner
Completing the set up of new customers on the in-house system
Working with colleagues to gain pricing information for quotes
Contacting customers to gain approval on quotes
Communicating with internal colleagues to gain correct products for orders
Carrying out stock orders
Handling the return process
Keeping customers informed of delays or order timelines
Managing a team diary
Flexibility in assisting with out of office duties such as local product collections
General office house-keeping duties; tidying or cleaning the office, stocking the fridge with milk, etc

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.