Sales Account Coordinator

Ref: 634 | Posted: 21st Oct 2024

Customer Services

Hertfordshire

£32,000-£37,000 dependent on experience

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Ellis Mason have partnered exclusively with Royston based employer to help them find a SALES ACCOUNT COORDINATOR.

The SALES ACCOUNT COORDINATOR managing the relationships of both new and existing customers. Taking ownership of the order process through its full cycle from quotation, through to delivery and aftersales care.

To be considered for the role of SALES ACCOUNT COORDINATOR you will need to have experience in order management and responsibility for discussing products and offering alternatives.

THE SALARY & BENEFITS

Salary of up to £37,000
Small annual bonus given by company
Monday to Friday office hours of 9am-5pm with 30 mins lunch on a permanent, full time basis
25 days holiday plus 8 bank holidays (5 days must be kept for the Christmas break) + 8 bank holiday days
5 x personal half days per year to be used for personal appointments such as Doctors, Hairdressers, Dentist, etc
Free on-site gym classes membership
Pension scheme - 5% contributed by employer when you contribute 3%
Christmas party!
Free on-site parking

THE JOB

The main duties included within the role of the SALES ACCOUNT COORDINATOR, are:

Managing the sales order process from initial enquiry through to delivery
Contact for new customer queries
Liaising with factories to gather pricing and product information
Creating and providing quotations
Uploading new products onto the ERP system
Creating new customer accounts on the CRM system
Monitoring existing customer credit limits alongside finance teams
Communicating order updates to directors and sales teams
Confirming delivery dates to customers and keeping them up to date with order progress to ensure on time delivery
Communicate with customer on a regular basis on order progress, lead times, delays etc. Through emails, portals, MS Teams and various other platforms
Maintain updated reports on all key client order status
Develop a relationship with customers, ensure their requests for information are met asap
Putting together customs paperwork and packing lists for international shipments
Pro actively communicate with customers any business updates

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.