Sales & Customer Service Administrator

Ref: 413 | Posted: 14th Jun 2021

Customer Service Advisor

Letchworth

£21,000 to £25,000 plus a profit share bonus

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Do you have 1-3 years experience in a Customer Service / Sales Administrator role?

Ellis Mason are recruiting for a SALES & CUSTOMER SERVICE ADMINISTRATOR to join a super friendly Letchworth based business. You will join a small existing team in an open plan office.

The company are very successful and have a great reputation within their field, they supply products daily to their large customer base. They have a great company culture and a highly positive work environment.

THE SALARY & BENEFITS

Permanent, full time role
Monday to Friday 8.30am to 5.00pm
Salary £21,000 to £25,000 per annum
Annual profit share bonus
25 days holiday plus bank holidays
Statutory pension
Smart casual dress code

THE JOB

The main duties included within the role of SALES & CUSTOMER SERVICE ADMINISTRATOR are:

Account managing the relationship of existing customer accounts.
Taking incoming calls/e-mails daily with requests such as quotations, orders, delivery timelines and more.
Learning the products enough to be able to respond to enquiries for information.
Providing detailed quotations in a timely fashion.
Handling customer complaints, ensuring a suitable solution is met and the customer is satisfied.
Coordinating returns and repairs, completing all necessary system paperwork.
Accurately taking and entering sales orders onto the in-house system.
Booking in product deliveries and communicating this effectively with the customers.
Monitoring all orders from quotation stage, through to after sales care, ensuring that delivery timelines are met and orders arrive complete and in full working condition.
Monitoring stock levels to ensure order expectations can be met.
Regularly keeping in touch with your customers to ensure that they are happy with their orders and the service.
Calling existing customer accounts that may not have ordered in a while to encourage new orders.
Consistently providing your customers with a superb level of customer care.
Full training will be given on the company software however, applicants need to be competent using IT systems

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.