Senior Customer Engagement Executive, Jobs, 418

Senior Customer Engagement Executive

Ref: 418 | Posted: 28th Jul 2021

Customer Services


Salary up to £35,000, dependant on experience

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Ellis Mason are recruiting for a SENIOR CUSTOMER ENGAGEMENT EXECUTIVE to join a thriving tech business based in North Herts.

The SENIOR CUSTOMER ENGAGEMENT EXECUTIVE will manage one other team member directly but will manage the processes and activities of the wider team.

The SENIOR CUSTOMER ENGAGEMENT EXECUTIVE will play a critical role in enhancing customer relationships and enabling customer meetings/events.


  • Permanent, full time role
  • Monday to Friday 9am to 5pm with 30 mins lunch break
  • Salary negotiable on experience – up to £35,000
  • Annual company bonus
  • 20 days holiday plus bank holidays
  • Free car parking
  • Standard government pension


The main duties included within the role of CUSTOMER ENGAGEMENT EXECUTIVE are: 

  • Managing the Engagement Team (currently 1 person).
  • Continuously seeking to improve processes that enhance customer engagement.
  • Organising work plans, priorities and activities for the team.
  • Point of contact for external partners.
  • Promptly review and resolve escalations.
  • Develop training and support programmes for the engagement team.
  • Accurately record and update customer interactions.
  • Provide guidance to the engagement team on how to resolve escalations.
  • Identify and resolve system conflicts.
  • Production of monthly and ad hoc reports, providing insightful analysis.
  • Preparing analysis and presentations as required.
  • Attending and contributing to client service meetings.
  • Continually reviewing processes to meet client’s compliance requirements and agreed business processes.
  • Completing regular compliance checks to ensure approaches are conducted as agreed.
  • Ensuring compliance with internal policies and procedures.

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

Ellis Mason are a dynamic, fast growing agency that specialise in the Office Support, IT and Finance sectors. We have offices in Letchworth and Welwyn Garden City and employ Consultants that specialise and cover the following locations: North Herts, Central Herts, South Herts, Bedfordshire and parts of Cambridgeshire.

We are acting as both a Recruitment Business and Recruitment Agency in our recruitment of this position.

Thank you for your application. Where possible, we endeavour to contact all candidates, however due to the volume of applications we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.