Support Desk Representative

Ref: 599 | Posted: 15th Jan 2024

Customer Services

Hertfordshire

£23,000-£25,000 per annum

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Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a SUPPORT DESK REPRESENTATIVE.

This is a customer service and administrative focused role and so you must be confident at talking with customers both over the phone and via e-mail. You must also be competent in using IT systems.

For the role of SUPPORT DESK REPRESENTATIVE, the training is extensive as you will be learning a whole new, highly legislated industry and so the company are happy to consider people with little experience as much as they are to look at people with existing experience.

The SUPPORT DESK REPRESENTATIVE may suit a graduate or someone with a year or two work experience within customer service.

THE SALARY & BENEFITS

Salary £23,000-£25,000 per annum, dependent on experience.
Commission based on new clients created
Job and salary progression available
Monday to Friday office hours of 9 am - 5 pm on a permanent, full time basis
Modern, polished offices
20 days holiday plus 8 bank holidays
Government pension scheme
Free on-site parking

THE JOB

The main duties included within the role of the SUPPORT DESK REPRESENTATIVE, are:

Taking incoming calls and e-mails from customers
Building relationships with customers and setting up their new accounts online
Using the internal ticketing system to log customer queries
Preparing and sending quotations to new customers
Working closely with internal teams to ensure the timely set up of new customer accounts
Informing customers as to whether their credit application has been successful or not
Generating relevant reports
Completing relevant documentation and sending where necessary
Providing system training to relevant customers via the phone
Referring any queries to the relevant internal teams and monitoring progress for solution
General account support to customers

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.