Technical Customer Support Technician

Ref: 425 | Posted: 28th Jul 2021

Customer Services

Letchworth

£23,000 - £27,000 per annum dependent on experience

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DO YOU HAVE EXPERIENCE IN DIAGNOSING AUTOMOTIVE ISSUES FOR CUSTOMERS?

Ellis Mason are recruiting for a TECHNICAL CUSTOMER SUPPORT TECHNICIAN to join a very trendy and highly successful automotive company.

You will need to be competent in diagnosing and solving customer issues via an online portal, e-mail and telephone.

The office based in North Herts is the European Sales Office which is headed up by an inspiring and motivational Director.

THE SALARY & BENEFITS

Permanent, full time role
Monday – Friday 08.30am – 5pm
Salary band between £23,000 > £27,000 dependent upon experience (£27k would be top end with actual market experience i.e. tuning)
Up to 10% bonus based on: 5% company performance, 3% personal performance (against KPI’s), 2% training
Pension contribution of 5%
Health Care and Life Insurance packages commence post probation (3mths)
20 days holiday + 8 days public holiday – discretionary additional 2 x days awarded at Christmas
Parking on-site

THE JOB

The main duties included within the role of TECHNICAL CUSTOMER SUPPORT TECHNICIAN , are:

Independently diagnose and resolve simple software problems.
Answering questions that customers have requested support on.
Providing full technical product support to customers based in Europe.
First point of contact for all European customers.
Liaising with engineering in the UK and the USA when necessary to escalate and resolve any issues.
Communicating regularly with the European Technical Sales Engineers in order to provide customer feedback/issues. Ensuring to discuss both challenges and potential opportunities.
Coordinating all necessary documentation in line with engineering protocol.
Identify and assist with documentation relevant to European regulatory requirements.
Identify and document any local support and engineering development requirements

Full training will be provided on commencement of employment.

You must have the ability to travel to USA, a minimum of once a year for the annual Company meeting.

the application process

Apply right now! By using the apply button on this page and attaching your CV.

the agency

A recruitment agency you can trust, Ellis Mason have been matching talented candidates with new job opportunities since 2017. Working with Hertfordshire, Bedfordshire & Cambridgeshire’s most successful businesses, Ellis Mason specialise in commercial recruitment; recruiting people skilled in administration, customer service, HR, finance, marketing, IT & more.

Being an independent recruitment agency means we really get to know our candidates. Saving time for both employers and employees by making the best possible matches. Acting as both a recruitment business and recruitment agency in the fulfilment of this role.

Thank you for your application, Where possible, we endeavour to contact all candidates, however due to the volume of applications, we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.